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Burlington launches phone survey to gather feedback on city services

Community Survey opens Sept. 25, with an online option also available
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Photo by Glenn Carstens/Unsplash

The City of Burlington is looking for public feedback on the services it delivers, and local residents have a chance to weigh in through the 2023 Community Survey.

The survey opens Monday, Sept. 25. The feedback will help gauge the level of satisfaction with city services and guide future decisions.

According to a press release issued by the city, the Community Survey has been conducted on a regular basis since 1998, with the aim of measuring and continuously improving on resident well-being and satisfaction with city services.

The most recent Community Surveys were completed in 2011, 2015, 2019 and 2021. The Community Survey is now conducted every two years.

How to provide feedback

There will be 750 telephone surveys completed; 125 households in each ward.  A combination of land and cell phone numbers will be contacted by random selection. The caller ID for the survey will appear as "BurlON Survey" with the phone number: 905-297-4697.

The survey will take approximately 10-15 minutes to complete.

Those who are not selected for the phone survey can access an online version on Get Involved Burlington. Residents are encouraged to take part online.

According to the media release, the survey results will provide the City of Burlington and City Council with valuable insights on items such as: 

  • Which methods of public involvement residents prefer and if they feel they are part of the decision-making process
  • The level of satisfaction with City services and quality of life in Burlington
  • Value of city services for taxes
  • Preference on municipal property taxes: to increase, decrease or maintain
  • Public opinion on city-related information and communication
  • Transit-related issues

How survey results will be used

Information gathered in the survey will be used in updating city business plans. Results will also guide the development of communication initiatives and public engagement programs on city issues. Council may also use the information to influence budget and spending decisions.  The Community Survey provides the opportunity for benchmarking and to monitor progress of community responses compared to previous years.

“Hearing directly from our residents is invaluable and key for us to continue to provide excellent services," said the city's executive director of community relations and engagement, Jacqueline Johnson. "The feedback from this Community Survey helps the city understand our residents' experiences and satisfaction with city services. All wards are included in this statistically valid survey. 

"We appreciate the public’s input to help us make informed decisions and improve on City services.”